Our ultimate goal is to provide you with a positive plan purchasing experience. While we carefully select only the best plants from our greenhouse for transportation to your doorstep, unfortunate incidents can occur during transit, which is beyond our control.

In case of any issues with your order, please contact us immediately if you received a damaged plant or a wrong item, and our team will promptly evaluate the problem.

In case of any plant health issues during the 7-day guarantee period, kindly send us a picture and retain your plant, and we'll provide you with a store credit for any plants that fail to meet our quality standards. Please note that this plant guarantee only applies to plants shipped using express shipping methods.

Regrettably, we cannot accept plant returns due to shipping constraints. 

If you've received the incorrect plant or are missing a plant, we'll refund the full value of the incorrect or missing items. Shipping refunds will be made at our team's discretion and based on the items in your order. Please be advised that we do not re-ship incorrect or missing plants.

Non-perishable items

If you encounter any problems with your purchase within 14 days of delivery, please contact us and provide a photo to request a refund or exchange.

Please keep the original packaging and the product in the same condition as when you received it.

Once we have processed your return request, we will provide you with a return shipping label and instructions on where to send the package.

To expedite the exchange process, we recommend making a separate purchase for the new item and returning the original item. This will provide more time for us to process the returned item.